AURHOLA

Shipping Policy

Shipping Policy

Last updated: September 2026

At Aurhola, we ship all orders directly from China to the United States. Please read the information below so you know what to expect when ordering with us.

Processing Time

All orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day. You will receive a confirmation email with tracking details once your order has been dispatched.

Shipping Destinations

We currently ship to all 50 US states, including Alaska and Hawaii.

Estimated Delivery Times

As our products ship from China, please allow the following estimated delivery windows:

  • Standard Shipping: 10-15 business days
  • Expedited Shipping: 7–12 business days

Delivery times are estimates and may vary due to customs clearance, carrier delays, or peak seasons such as holidays.

Shipping Costs

Shipping costs are calculated at checkout based on your location and order size. We occasionally offer free shipping promotions — check our store for the latest offers.

Order Tracking

Once your order has shipped, you will receive an email with a tracking number. You can use this to monitor your shipment through our carrier's website or a tracking platform such as 17track.net. Please allow 3–5 days after dispatch for tracking information to update.

Customs, Duties & Taxes

Orders shipped from China to the USA may be subject to US customs inspection. Most orders under the de minimis threshold are cleared without additional charges, however:

  • Any applicable customs duties or import taxes are the responsibility of the customer
  • Aurhola is not responsible for delays caused by customs clearance
  • We declare accurate product values on all customs forms in compliance with international shipping regulations

If you have concerns about customs fees, please check with your local customs office before placing an order.

Lost or Delayed Packages

If your package has not arrived within the estimated delivery window, please contact us and we will investigate with the carrier. We are not responsible for delays caused by customs, natural disasters, or circumstances beyond our control.

Incorrect Address

Please ensure your shipping address is correct at checkout. Aurhola is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error, contact us immediately after placing your order and we will do our best to update it before dispatch.

Questions?

If you have any questions about shipping, please contact us and we'll be happy to help.