AURHOLA

Refund Policy

Refund Policy

Last updated: September 2026

At Aurhola, your satisfaction is our priority. If you are not completely happy with your purchase, we're here to help.

Returns

We accept returns within 14 days of the delivery date. To be eligible for a return, your item must be:

  • Unused and in its original condition
  • In the original packaging
  • Accompanied by proof of purchase

Non-Returnable Items

The following items cannot be returned:

  • Items marked as final sale or non-returnable at the time of purchase
  • Personalised or custom-made products
  • Items damaged due to misuse or neglect

How to Request a Return

To start a return, please contact us with your order number and reason for return. We will provide you with return instructions within 2 business days.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–010 business days, depending on your bank or card provider.

Exchanges

If you received a damaged or defective item, we will gladly offer an exchange or full refund. Please contact us within 48 hours of receiving your order with photos of the damage.

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrectly sent. We recommend using a tracked shipping service, as we cannot be responsible for items lost in transit.

EU Consumer Rights

As an EU-based store, we comply with EU consumer protection regulations. You have the right to withdraw from a purchase within 14 days of receiving your order without giving a reason (cooling-off period), in accordance with the EU Consumer Rights Directive.

Questions?

If you have any questions about our refund policy, please contact us and we'll be happy to assist.